Refund policy

Returns Policy (14 days)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at bmn@baymenow.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at bmn@baymenow.com.

Damages and issues

Please inspect your order upon reception and contact us within 5 days of delivery if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Claims for defects/damage reported after 5 days may not be eligible for return or refund.
This requirement is to help us file timely carrier claims and process your request efficiently and does not affect your statutory rights.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom products (special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.

European Union — 14-day cooling-off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it — unworn/unused, with tags, and in the original packaging — and you’ll need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at bmn@baymenow.com.